Refund Policy

Go to Settings → Premium and click Manage subscription. After you cancel, you won't be charged again, and you keep Premium until the end of the month or year you've already paid for.

On the 2-day trial? Cancel before it ends and the only thing you pay is the €0.99 trial price. The date your first monthly payment would be taken is shown before you pay and in your account.

Changed your mind? Email us within 14 days of your first Premium payment and we refund it in full. You don't need to give a reason. This also covers your legal right as an EU consumer to cancel within 14 days.

Renewal payments (monthly or yearly) are not refunded, because you can cancel at any time before the next period starts. We do refund a renewal in full if:

• you were charged after you had already cancelled;
• you were charged twice, or charged by mistake;
• you forgot to cancel, ask us within 48 hours of the renewal, and haven't used Premium since.

Email support@limen.ad from the address on your Limen account, and mention the date of the payment. We reply within 5 working days. Approved refunds go back to the card or account you paid with, which usually takes 5 to 10 working days to show up.

Please contact us before opening a dispute with your bank: it's faster, and a dispute can block your account while it's being handled.

When a Premium payment is refunded or disputed, the creator's share of it is taken back from their balance. That's why earnings are held for a short time before they can be cashed out.